Frequently Asked Questions

Don’t hesitate to get in touch with us at any stage, as we are here to answer all of your questions! However, check out our handy FAQ guide below for some of the most common questions.

We have products priced to fit into almost any budget. Because we have so many options available and offer a customised solution to fit your specific needs, it’s always best for us to provide you with a personalised quotation. We take the time to talk you through your options, so that you can be sure you are getting the best value product that’s well suited to your needs now and in the future.

We aim to keep freight costs to a minimum for our customers. Charges will vary depending on your location, product ordered, and timeframe you need it shipped in. Our helpful team will provide you with an estimate with your quotation.

Our Premium banner range hardware all comes with a LIFETIME warranty. That’s how confident we are that it will stand up to the test. Our Deluxe banner range has a 3-year hardware warranty. Our Standard banner and flag range have a 12-month warranty. You can be sure you’ll get plenty of use out of your products.

There’s no need to stress if you don’t have a graphic designer! We have a team of designers on hand to help you create the ultimate display.

Our Premium Range was specifically designed so that the skins can be quickly, easily and inexpensively changed over, by you! Our Deluxe Banners and flags can also be re-skinned.  We do not recommend re-skinning the Standard banner range.

Once you have received your quote, you can confirm your order by responding to us via email and using our supplied Order Confirmation Form  sent with your quote. Providing us with as much information as possible, ensures your job moves through our system easily and that it gets to where it needs to be, when you need it.

Our payment terms are payment prior to production. We accept payment via direct bank deposit, Visa, MasterCard and American Express (2.5% surcharge on AMEX)

From the first contact we have with you, we do absolutely everything we can to ensure you’re 100% happy with the finished product. However, if for any reason you aren’t satisfied with the final result, get in touch with us immediately so we can find a resolution to the issue.

Can’t find an answer to your question? Send us an email or give us a call 1300 736 740.

Don’t be shy, we love talking to our customers!